When can I expect to receive my Qure package?
We are working closely with our external partners and carriers to ensure your Qure can reach you as quickly as possible. See below for the most up-to-date information (excluding holiday season and potential courier delays)*:
Estimated Shipping Time
- Australia: 7-14 business days
- United States: 3-6 business days
- Canada: 3-10 business days
- United Kingdom: 7-14 business days
- Europe: 7-14 business days
Where does Qure ship?
Qure currently ships worldwide! Packages are shipped via FedEx, USPS or DHL courier with standard shipping services.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9am ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!
I'm having problems with the tracking.
Sorry about that! Please note the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this time period, please reach out to us via email@example.com. We can give you the inside info.
Why is my order being returned to the sender?
There are a few reasons an order can be returned to sender, but most often it is due to an undeliverable address (such as PO Boxes). Other instances include the package being unclaimed, or refused/returned by the customer. When this happens, please contact us at firstname.lastname@example.org and we will be happy to arrange a reshipment for you!
Do I need to pay for Taxes and Duties?
Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Qure cannot accept liability. International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.
Please be aware that customers are responsible for payment of any local customs duties. If customs duties are refused or unpaid, these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country. Should you opt not to accept delivery and return the package to sender (RTS), a $49 restocking fee will be deducted from your refund once we receive the item back in our warehouse. If you have any questions related to customs charges, we advise you to contact your local customs office.
My order was lost, damaged, or missing something!
If your order has not arrived within (20 business days) from the day you received your tracking number or if your package arrived damaged or missing an item, please reach out and let us know. Send us an email at email@example.com and we will do everything we can to help you asap!
Where's my order?
You may track your order via the link in your shipping confirmation email. If you're having trouble doing this, please email us at firstname.lastname@example.org.
How can I update my order or cancel my order?
If your order has not been shipped then please email us at email@example.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
My coupon didn't work!
If your promo code won’t apply or you get an error message, check whether the following applies to you:
- You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
- The code is expired - All codes' life eventually comes to an end, make sure you use it before that happens.
- The code is only valid for a particular product - Double check that you're purchasing the right product for the code you want to use.
- You didn't obtain your coupon from a valid source - These are: our website banner, social media post, or email promotions - be sure to subscribe (add link to “newsletter”) to our newsletter!
If you are still experiencing problems after checking all the points above, please contact us at firstname.lastname@example.org. Include the details of the coupon code you're trying to use - we’ll be happy to help!
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Qure promo codes then please choose the one you want to use more.