Troubleshooting

Why is my Q-Rejuvalight Pro Facewear not turning on?

If your Q-Rejuvalight Pro Facewear is not turning on, follow these troubleshooting steps:

  1. Is Q-Rejuvalight Pro Facewear fully charged? If the indicator light is blinking then please charge the Q-Rejuvalight Pro Facewear.
  2. If the power cable is connected to the Q-Rejuvalight Pro Facewear and the indicator light is still turned off, please contact Qure customer support at support@qureskincare.com
  3. If the Q-Rejuvalight Pro Facewear is fully charged and still does not turn on, please contact Qure customer support.

Why is my Q-Rejuvalight Pro Facewear not charging?

Follow the steps below to troubleshoot the issue:

  1. Make sure that the USB-C power cord is firmly inserted into the Q-Rejuvalight Pro Facewear, and check if the power indicator light turns on.
  2. Try a different USB-C Power Adapter to ensure it is working properly.
  3. Try a different wall outlet to determine if there is power to the outlet.
  4. If the Q-Rejuvalight Pro Facewear still does not charge then please contact Qure customer support at support@qureskincare.com.

The Qure Skincare App does not connect to the Q-Rejuvalight Pro Facewear. What should I do?

Make sure that Location Sharing is enabled on your phone. Once confirmed, exit out of the app, and reopen - then connect to the Q-Rejuvalight Pro Facewear.


My Q-Rejuvalight Pro shuts off abruptly, prior to completion of 3 minute treatment. Why is that?

The Q-Rejuvalight Pro treatment is designed to shut off automatically after 3 minutes. It also may shut off after multiple repeated uses if it exceeds desired temperature. Allow the Q-Rejuvalight Pro to cool for several minutes and try again.

If theQ-Rejuvalight Pro is low in battery then it can shut off prior to the 3 minute treatment so ensure that the battery is fully charged.

If you're still experiencing the same issue and continues to shut off prior to 3 minutes, please contact Qure support at support@qureskincare.com.


Why is a PIN code being asked when I'm trying to connect my Q-Rejuvalight Pro with the Qure app?

You may have been connecting the mask via the Bluetooth menu on your phone hence why this occurred. Please connect directly by opening the Qure app and connect to your phone bluetooth.

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