Why is my Q-Rejuvalight Pro Facewear not turning on?

If your Q-Rejuvalight Pro Facewear is not turning on, follow these troubleshooting steps:

  1. Is Q-Rejuvalight Pro Facewear fully charged? If the red indicator light is blinking then please charge the Q-Rejuvalight Pro Facewear.
  2. If the power cable is connected to the Q-Rejuvalight Pro Facewear and the red indicator light is still turned off, please contact Qure customer support at support@qureskincare.com.
  3. If the Q-Rejuvalight Pro Facewear is fully charged and still does not turn on, please contact Qure customer support.

Why is my Q-Rejuvalight Pro Facewear not charging?

Follow the steps below to troubleshoot the issue:

  1. Make sure that the USB-C power cord is firmly inserted into the Q-Rejuvalight Pro Facewear, and check if the power indicator light turns on.
  2. Try a different USB-C Power Adapter to ensure it is working properly.
  3. Try a different wall outlet to determine if there is power to the outlet.
  4. If the Q-Rejuvalight Pro Facewear still does not charge then please contact Qure customer support at support@qureskincare.com.

My Q-Rejuvalight Pro Facewear shuts off abruptly, prior to completion of 3 minute treatment. Why is that?

The Q-Rejuvalight Pro Facewear's treatment LED lights are designed to shut off automatically after 3 minutes. It also may shut off after multiple repeated uses if it exceeds desired temperature. Allow the Q-Rejuvalight Pro Facewear to cool for several minutes and try again. If the Q-Rejuvalight Pro Facewear continues to shut off prior to 3 minutes, please contact Qure support at support@qureskincare.com.


The Qure Skincare App does not connect to the Q-Rejuvalight Pro Facewear. What should I do?

Make sure that Location Sharing is enabled on your phone. Once confirmed, exit out of the app, and reopen - then connect to the Q-Rejuvalight Pro Facewear.