Simple Hassle-Free Returns
At Qure, we want you to feel confident – but it’s also our goal to save you time and money. No trips to the clinic? Check. Dermatologist trusted & approved? Double check. So, naturally, we want to make returns and exchanges hassle-free, too. Read on for the full details!
30-Day Money Back Guarantee
Changed your mind? Returns can be initiated within 30 days upon receiving your order to qualify for our money back guarantee.
Quick Facts
Here’s the low-down on the terms and conditions that apply to the guarantee. You can read full T&Cs here.
- 30 days to return OR exchange for a full refund.
- Returns first need to be approved by Qure support.
- Product must be new, unused with the seal intact.
- Shipping charges are non-refundable.
- A Restocking Fee of $10 will be deducted from the refund.
Steps to Return or Exchange
Have Questions?
If you have a question about your order please contact our customer service team by sending an email to support@qureskincare.com.
For more information on our warranty please visit our warranty policy here.
You’re in Good Company
50,000+ customers feel more confident in their own skin
Frequently Asked Questions
Orders placed with a promo code that discounts the order are only eligible for a store credit in a form of voucher(s).
If you received a product different from the one that you ordered, please contact us at support@qureskincare.com and we’ll be sure to make this right!
Please allow up to 7-14 business days for your return to be processed. Credit card refunds usually take 5-10 business days to appear on your statement.
Yes, a return fee will be deducted from the refund to cover the warehouse cost to return the product. This fee amounts to $10 for all products. Customer service agents can provide a more exact cost if the returned product is subject to a shipping fee.
