Warranty

Limited Warranty Information

Qure manufactures within Good Manufacturing Practices (GMP). Every device is subjected to a strict design, manufacture, inspection and test procedures to ensure it meets our exact specifications.

If you are not completely satisfied with your Q-Rejuvalight Pro Facewear product, please follow our warranty policy below:

This policy is applicable to purchases made from qureskincare.com 

Qure Skincare will replace or repair authentic devices eligible for warranty service that have defects or faults in materials and workmanship from manufacturing. Warranty is valid for you alone, the original purchaser, and cannot be transferred.

What is not covered by limited warranty:

This limited warranty does not cover normal wear and tear, water damage, defects, failure caused by abuse or misuse, improper care, impact or insertion of foreign objects, use with a voltage connector, or loss of device. This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.

How long does limited warranty last:

The limited warranty begins from the date of purchase and expires after one (1) year. The warranty period is not extended if your device is replaced by Qure Skincare during the warranty period. If your device was purchased more than a year ago, you are not eligible for a warranty replacement.

What Qure will do if your device is defective:

If you discover a defect or issue with your Q-Rejuvalight Pro Facewear within one (1) year from purchase date, please contact Qure Skincare customer support description of the issue, photo of the product and your order number (proof of purchase). 

Once our online support team recognises that the product has a fault, we will then assist you with submitting a warranty claim to have the item sent back to our facility for inspection and testing. If deemed defective from manufacturing, we will organise a suitable replacement or repair within a reasonable time, and without significant inconvenience to you.

If we find that your device is not defective upon inspection and testing when receiving the device back at our facility, we will notify you and return the device to you. All Limited warranty services must be authorized and performed by Qure Skincare. 

Prior to any replacements being processed, we are required to receive the faulty product back at our facility to inspect the fault. Once confirmed we will then proceed with processing a new replacement. 

 

Initiate a Warranty Claim:

All requests for a warranty replacement MUST be preauthorized with a Return Authorization (RA) number provided by Qure Skincare.

Please note: assigned RA numbers are only valid for 10 business days. Any return received without a Return Authorization Number will be rejected. Warranty replacements or repairs can take up to 15 days to be processed once received. 

Please complete this online form https://www.qureskincare.com/pages/warranty-claim to submit your warranty claim and receive your RA number. 

What you’ll need:

  • Name
  • Shipping address
  • Phone number
  • Product to be returned
  • Description of the issue you are experiencing with your device
  • Proof of purchase – you will upload a copy or image of your proof of purchase from an authorized seller.