Shipping & Delivery 📦

Qure ships worldwide! Packages are shipped via FedEx, USPS or DHL courier with standard shipping services.

Estimated Shipping Time
  • Australia: 7-14 business days
  • United States: 3-6 business days
  • Canada: 3-10 business days
  • United Kingdom: 7-14 business days
  • Europe: 7-14 business days
Processing Time

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9am ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!

Please note the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this time period, please reach out to us via [email protected]. We can give you the inside info.

Delivery Information

Delivery times vary according to your selected delivery address, availability of your items at the time you place your order. We do not ship to PO boxes, APO addresses, or to FPO addresses, so please ensure you place a physical address for the shipping of your order.

Any shipping address that does not exist on Google Maps will be delayed for dispatch. 

Taxes and Duties

Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Qure cannot accept liability.

International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.

Please be aware that customers are responsible for payment of any local customs duties.

If customs duties are refused or unpaid, these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.

Should you opt not to accept delivery and return the package to sender (RTS), a $49 restocking fee will be deducted from your refund once we receive the item back in our warehouse.

If you have any questions related to customs charges, we advise you to contact your local customs office.

Shipping Insurance

SecureShip provides shipping insurance for our customers’ online purchases that are lost or damaged while in transit or “porch pirated” (“porch pirated” meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address)

Customers who do not purchase SecureShip shipping insurance are not eligible for coverage on items lost or damaged in transit.

CLAIM REQUIREMENTS

All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.

Concealed damage allows for the discovery of loss or damage up to 15 days after final delivery. The loss is deemed to have possibly occurred during the insured transit. Discovery of loss or damage occurring 16 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered.

In case of loss or damage to the covered parcel or freight the following must be completed: The Insured will file immediate notice of non-delivery, damage, or shortage with the Qure Customer Service Team. The Insured will not file a claim with the Carrier as all rights to the carrier provided coverage is assigned to Qure Customer Service Team.

Once a claim has been accepted and approved by us, prompt payment will be made to the Insured. SecureShip will rely on the determination of responsibility made by the original Carrier to assist in substantiating the loss.

All fees paid for the Services are non-refundable and non-transferable except as may be expressly provided in these Terms.

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This optional protection is offered to you solely in order to effectuate the shipment of your package(s). The cost of adding your shipment to the SecureShip Policy includes compensation paid to SecureShip for making this protection available.

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