Shipping & Delivery 📦

Qure ships worldwide! Packages are shipped via FedEx, USPS or DHL courier with standard shipping services.

Estimated Shipping Time

  • Australia:  6-13 business days
  • United States: 3-6 business days
  • Canada: 3-6 business days
  • United Kingdom: 6-10 business days
  • Europe: 6-10 business days

Processing Time

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9am ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!

Please note the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this time period, please reach out to us via support@qureskincare.com. We can give you the inside info.


Delivery Information

Delivery times vary according to your selected delivery address, availability of your items at the time you place your order. We do not ship to PO boxes, APO addresses, or to FPO addresses, so please ensure you place a physical address for the shipping of your order. 

Any shipping address that does not exist on Google Maps will be delayed for dispatch. A signature is required for delivery and we are not able to request authority to leave without a signature on your behalf. 

 


Taxes and Duties 

Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Qure cannot accept liability.

International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.

Please be aware that customers are responsible for payment of any local customs duties.

If customs duties are refused or unpaid, these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.

Should you opt not to accept delivery and return the package to sender (RTS), a $49 restocking fee will be deducted from your refund once we receive the item back in our warehouse.

If you have any questions related to customs charges, we advise you to contact your local customs office.